We accept to renew the products which having problem in quality:
1. Please feedback the information about quality problems within 3-7 days after receipt of the goods;
2. Please provide real photos of products with quality problems;
3. For replacement, usually, we will send new products along with your next order;
4. If you do not need replacement, we can negotiate with each other according to the actual situations, and the discount amount will be returned to you;
5. We will decide whether to return defective goods depending on the particular facts, the freight must be informed by the buyer before returning;
6. The following situations do not belong to the scope of return or exchange service:
1>. Products have been worn, used or washed;
2>. Products with thread residue, fade after washing and color difference due to different production batch;
3>. More than 7 days after receiving the goods;
4>. Refuse to provide photos of defective goods or the photos are completely unable to identify;
For the above situations that beyond the scope of return or exchange service, We will give more discounts or preferential policies in future orders according to the circumstances.
5> OEM/ODM orders. The customer requests to add the customer's logo to the product, which will affect the secondary sales after processing.
Shipping custom fee for Return Items: Customers are responsible for the customs fee of the returned items which will occur when returned items reach China custom.
Please Note: Customized Samples and Clothes can NOT be returned or Refunded!